Event Schedule
20 Sep 11AM 20 Sep 3-6PM 21 Sep 3-6PM

Refund & Cancellation Policy

Last updated: 7 September 2025

Our Commitment

We understand that plans can change. This policy outlines our refund and cancellation procedures for event registrations and stall bookings. We strive to be fair while maintaining the viability of our events for all participants.

1. General Refund Policy

1.1 Eligibility for Refunds

Refunds may be granted under the following circumstances:

  • Event cancellation by HelloMello
  • Duplicate payments or payment errors

1.2 Processing Time

  • Approved refunds: 7-14 business days
  • Bank processing: Additional 3-5 business days
  • UPI refunds: 1-3 business days
  • Credit card refunds: 5-10 business days

2. Event Registration Refunds

Important Note

There will be no refunds for participant cancellations except in cases explicitly mentioned in this policy. This is because significant costs are incurred in advance for event preparations, venue arrangements, and resource allocation. We appreciate your understanding of the need for this policy to ensure a fair and sustainable event experience for all.

3. Stall Booking Refunds

Important Note

There will be no refunds for stall bookings except in cases explicitly mentioned in this policy.

4. Special Circumstances

4.1 Medical Emergencies

Compassionate Refund Policy

We understand that medical emergencies can prevent participation. We offer:

  • Full refund (100%): With valid medical certificate
  • Event transfer: Move registration to next event
  • Documentation required: Medical certificate from registered practitioner

4.2 Family Emergencies

  • Bereavement: Full refund with death certificate
  • Hospitalization: Full refund with hospital admission proof
  • Natural disasters: Full refund for affected areas
  • Government restrictions: Full refund if travel is prohibited

5. Event Cancellation by HelloMello

5.1 Full Event Cancellation

If we cancel an event, you will receive:

  • 100% refund: Full registration fee returned
  • Processing fee: In some cases, a small processing fee may be deducted and is non-refundable

5.2 Partial Event Cancellation

  • If specific categories are cancelled, affected participants get full refund
  • Alternative participation options may be offered

6. Non-Refundable Situations

No Refund Conditions

Please note that refunds are not available in the following situations:

  • Change of mind: After the cancellation deadline
  • No-show: Failure to attend without prior notice
  • Disqualification: Due to rule violations or misconduct
  • Weather conditions: Minor weather that doesn't affect safety
  • Personal scheduling conflicts: Unless covered by emergency policy
  • Dissatisfaction: With event experience or results

7. Refund Process

7.1 How to Request a Refund

  1. Contact us immediately: Email or WhatsApp with registration details
  2. Provide information: Registration token, payment proof, reason for cancellation
  3. Submit documents: Medical certificates or emergency documentation if applicable
  4. Await confirmation: We'll review and respond within 48 hours
  5. Receive refund: Processed to original payment method

7.2 Required Information

  • Full name and contact number
  • Registration token or order ID
  • Original payment method details
  • Reason for cancellation
  • Supporting documents (if applicable)

8. Payment Gateway Refunds

8.1 Razorpay Refunds

  • Refunds processed through Razorpay payment gateway
  • Bank processing times vary by financial institution
  • Refund status can be tracked through Razorpay
  • Payment gateway fees may apply for certain refund types

8.2 UPI Direct Refunds

  • Fastest refund method (1-3 business days)
  • Refunded to original UPI account
  • Processing fee may be deducted and is non-refundable

9. Tax and Legal Considerations

9.1 GST and Refunds

  • GST component refunded as per government regulations
  • Compliance with Indian tax laws maintained
  • Refund amount may vary due to tax implications

9.2 Legal Compliance

  • Policy complies with Consumer Protection Act, 2019
  • Governed by Indian contract and consumer law
  • Jurisdiction: Courts of Tirupur, Tamil Nadu
  • Regular policy updates to maintain legal compliance

10. Contact for Refunds

Refund Support Team

For all refund requests and queries, please contact our dedicated support team:

Refund Helpline: +91-9597075789

Email: hellomellopopup@gmail.com

WhatsApp: +91-9597075789 (Refunds Only)

Hours: Monday to Saturday, 9 AM to 6 PM

Response Time: Within 48 hours

11. Policy Updates

This refund policy may be updated periodically to reflect:

  • Changes in payment gateway policies
  • Legal and regulatory updates
  • Operational improvements
  • Customer feedback and suggestions

Updated policies will be posted on our website with updated date.

Our Promise to You

We are committed to handling all refund requests fairly and promptly. While we have policies in place to protect the viability of our events, we understand that circumstances can change. Our goal is to find solutions that work for both our participants and our event community. Thank you for your understanding and continued support of HelloMello events.